Customer support on Shopify, in one inbox.
Gorgias puts every email, chat, Instagram DM, and Facebook comment in one place — with the customer's Shopify orders right next to the message.
Gorgias with Shopify, in short.
Good Work sets up Gorgias for Shopify brands that have outgrown a shared inbox: email, chat, and social channels connected; Shopify order data, refunds, and edits available inside each ticket; macros for the questions you answer every day; rules that tag, route, and auto-reply; a self-service order-tracking and returns flow; and a chat widget styled to the store that doesn't slow it down. Quoted fixed within one business day.
Get a fixed quote- Platform
- Gorgias helpdesk
- Channels
- Email · chat · Instagram · Facebook
- In ticket
- Orders · refunds · edits
- Automation
- Macros · rules · self-service
- Widget
- On-brand, loads after the page
- Pricing
- Fixed quote in 24h
The Gorgias setup, item by item.
Configured, tested, and documented — then handed to your team with a short walkthrough.
- Support email, chat, and social channels connected
- Shopify integration with orders, refunds, cancellations, and address edits in tickets
- Macros for order status, returns, shipping times, sizing, and wholesale inquiries
- Rules for tagging, routing, priority, and after-hours replies
- Self-service order tracking and return requests
- Chat widget styled to the brand and deferred so it doesn't hurt speed
- Satisfaction surveys and basic reporting
- Help center articles for the top questions
Signs you need a helpdesk.
Questions get answered twice or not at all. Nobody knows who's handling the angry DM. Every reply starts with logging into Shopify to look up the order. “Where's my order?” is half your inbox. A helpdesk set up with order data, macros, and self-service tracking usually cuts response times dramatically and gives the founder their evenings back.
How it's priced
When Gorgias is part of a complete Shopify store (from $4,800), setup is included in the fixed price. On its own — a new setup, a cleanup, or a fix — it's quoted as a fixed price within one business day, before any work starts. See pricing or try the price estimator.
Our guarantees.
- Reply within 1 business dayEvery quote, audit request, and email.
- Fixed price, in writingThe spec is the contract. No change-order surprises.
- Revisions until it's rightWithin the agreed scope, as many rounds as it takes.
- You own everythingDomain, hosting, code, theme, content. No lock-in, ever.
- No contracts on care plansMonth to month. Cancel with an email.
Gorgias questions.
Straight answers before you commit.
Gorgias or Zendesk?
Gorgias is built for Shopify and puts order actions inside the ticket; Zendesk is more general and more configurable. For most Shopify brands, Gorgias is faster to set up and easier to use.
Will the chat widget slow down the store?
Not if it's loaded correctly. We defer it until after the page is interactive and test the impact on Core Web Vitals.
Can it handle wholesale inquiries too?
Yes — rules can route wholesale and B2B questions to the right person with their own macros.
The rest of the stack.
Two free ways to start.
A fixed quote in a day, or a store audit in two — including how your apps and integrations are set up.
Free quote — within 24 hours
Tell us what you need and get a fixed price back within one business day. Shopify, WordPress, Webflow, or custom.
Get a free quoteFree site audit — within 2 days
Send us your current site. We'll email back what's slowing it down, why it isn't ranking, and the three fixes that matter most.
Request a free audit